Disclaimer

This platform provides business management systems designed to support and streamline business operations. The software is a tool — it does not guarantee business success, profitability, or any specific operational outcome.

The platform supports your operations. All business decisions, strategies, and outcomes remain entirely the responsibility of the user and their team.

The platform is not responsible for:

• Loss of revenue, profit, or business opportunity
• Financial losses resulting from platform downtime or errors
• Losses caused by incorrect use of the system
• Market fluctuations or external economic conditions
• Losses due to reliance on analytics, reports, or predictions generated by the software

The maximum liability of the platform for any claim shall not exceed the amount paid by the user in the current billing period.

Users bear full and exclusive responsibility for:

• All business operations conducted through the system
• Financial management and accounting decisions
• Legal compliance in their operating jurisdiction
• Staff training and proper use of the platform
• Data accuracy and content correctness
• Customer interactions and relationship management

The platform provides tools. You provide judgment, oversight, and responsible operation.

This platform integrates with third-party services including payment processors (Stripe, Paystack, Flutterwave), communication services, and other external APIs. We are not liable for:

• Failures, downtime, or errors from third-party providers
• Payment disputes or chargebacks handled by payment processors
• Policy changes by third-party services that affect functionality
• Data breaches or security incidents caused by third-party providers

Each third-party service has its own terms and conditions. Users interacting with payment providers are also subject to those providers' terms.

While we aim for high availability and uptime, the platform does not guarantee uninterrupted service. Downtime may occur due to:

• Scheduled maintenance (announced in advance where possible)
• Upgrades, security patches, and infrastructure improvements
• Force majeure events beyond our control
• Internet Computer network conditions or protocol upgrades

We will endeavour to minimise downtime and provide advance notice for scheduled maintenance.

We respect tenant privacy and do not access internal tenant business data without explicit authorisation as defined in the Privacy Policy. However:

• Data loss caused by user actions (deletion, overwrite) is the user's responsibility
• Accuracy and completeness of data entered by users is the user's responsibility
• Exported data should be verified by the tenant for completeness before reliance

The platform retains full control over:

• System structure, architecture, and codebase
• Infrastructure, hosting, and deployment
• Access enforcement and security controls
• Feature availability and system capabilities

This control exists to ensure system integrity, security, and reliability for all tenants. It does not imply ownership of tenant business data.

Features, services, pricing, and policies may evolve over time. Significant changes will be communicated via in-app notifications or email where available.

Continued use of the platform after any update constitutes acceptance of the updated Disclaimer.